Common Questions

If you have any questions not answered here, please call us at 515.207.1705.

Getting Started

Therapists do their own scheduling.  If you’re scheduling your first appointment, please take a moment to read the therapist bios on the homepage and choose who you’d like to see.  Then contact the therapist directly.  You can also contact your therapist directly to schedule or cancel an appointment.  If you’re canceling your appointment, please remember to give us 24 hours notice or you may be charged a cancellation fee.  

Individual, couples, and group therapy sessions may be covered, in full or in part, by your health insurance plan.  Please call your health insurance provider to determine what mental health coverage you have, what your deductible and co-pay may be, and whether we’re in-network or out-of-network (check under the name  of the therapist you’d like to see, not Prairie Wellness).  Please note that you’re ultimately responsible for paying for services.  If your insurance company denies payment, you’ll be responsible for the cost of the session.  

If we’re out of your insurance provider network, we’ll be happy to provide you with a receipt to file your claim. It will be up to your insurance company to determine whether or not you receive reimbursement for your payment.

If you’d like to pay cash, check with the therapist you want to see to determine their rate for the service you’re interested in.  

We accept most major credit cards. 

Insurance does not cover our Mindfulness-Based Stress Reduction class but it usually covers group therapy.

If you’re using health insurance, please bring your insurance card.   All clients should bring identification and a credit or debit card.  Please download new client forms from our website here, complete them, and bring them with you.  If you aren’t able to download the forms, please make arrangements with your therapist to come 20 minutes early to fill them out at our office.

Prairie Wellness is located at 3209 Ingersoll, Suite 100 near downtown Des Moines. We’re a few blocks south of the I-235 31st Street exit and just across the street from Caribou Coffee.  

There’s plenty of free, well lit parking on the east side of the building.  We’re also on the Des Moines DART bus line. The building is wheelchair accessible and ADA compliant. 

Please Contact Us with questions and directions to Prairie Wellness.

Contact
(515) 207-1705

3209 Ingersoll Avenue, Suite 100, Des Moines, IA 50312

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